FAQs
Frequently Asked Questions
Find the answers you need, when you need them – with our comprehensive FAQ page!
Sandeep Gupta is the owner of Trackon Courier Tracking Company. They oversee the company’s operations and have played a significant role in its success and growth.
The CEO of Trackon Courier is Mr. Rajesh Kapase. With his leadership, Trackon has grown to become a trusted name in the logistics industry.
Trackon Couriers Private Limited has two directors – Prabhat Kumar Anand and Amitava Saha.
To track your Trackon courier status, visit our official website and locate the tracking feature. Enter your unique tracking number, and you’ll get real-time information about the status and location of your shipment.
If your order was not delivered, you could contact Trackon Courier Tracking customer care service by dialling our customer service Number. Our representatives will assist you in resolving the issue, whether it’s a delivery delay or any other concern related to your shipment.
Booking a consignment with Trackon is easy. You can either visit your nearest Trackon branch in person or book a consignment conveniently through our official website. This ensures a hassle-free and streamlined shipping experience.
The delivery time for Trackon Courier varies depending on the specific service you choose and the destination. You can obtain accurate delivery time estimates when booking your consignment.
To register a complaint, please visit our official website and access the “Complaints” section. You can also contact our customer care service through the provided contact information.
If your booking doesn’t appear on our website, please get in touch with our customer care service. They will assist you in locating your booking and resolving any issues related to it.
After registering a complaint, you can expect to receive a response from our team within 24-48 hours. We aim to resolve your concerns promptly and efficiently.
If your booking doesn’t appear on our website, please contact our customer care service. They will assist you in locating your booking and resolving any issues related to it.
To initiate the Trackon Courier Tracking pick-up process, you can schedule a pick-up through our website or by contacting our customer care service. We’ll arrange for your parcel to be collected from your specified location.
To pick up your parcel from a Trackon office, you can contact the specific office where the parcel is held or reach out to our customer care service for assistance in arranging a pickup.
If your shipment status is marked as ‘delivered,’ but you haven’t received it, please get in touch with our customer care service. They will investigate the issue and help you locate your parcel.
To re-send a consignment that was returned to the origin, please get in touch with our customer care service. They will guide you through the process of reshipping your parcel.
To change the address on your consignment, please get in touch with our customer care service. They will guide you through the process of updating the delivery address.
If your consignment has been forwarded to a different destination than intended, please get in touch with our customer care service for assistance in resolving this matter.
If your consignment is destined for a no-service area, please get in touch with our customer care service. They will help you explore alternative delivery options.
For consignments to out-of-delivery areas, please get in touch with our customer care service. They can assist you in finding the best solution for delivery.
The risk surcharge for valuable consignments is applied to cover the higher insurance and handling costs associated with protecting such items during transit.
If your consignment arrives in a damaged condition, please get in touch with our customer care service. They will guide you through the process of reporting and resolving the issue.
For consignments seized by the Sales Tax department, it’s advisable to seek legal consultation to address the matter, as it may involve complex legal and regulatory requirements.
E-Way Bill requirements vary by jurisdiction and the nature of the consignment. It’s essential to check with your local authorities for specific E-Way Bill regulations and whether they apply to your shipment.
Specific items that we don’t carry are Perishables, Antiques/artworks, Firearms & fireworks, etc. Here is the entire list of prohibited items.
The headquarter of Trackon Courier is Head Office A-64, Naraina Industrial Area, Phase-1, New Delhi- 110028 Tel: 011-45593500
The GST number of Trackon Courier is 32AABCC8298E1ZO
The Customer Care Number of Trackon Courier is 011-4559 3500. You can call us on this toll-free number.
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